Challenges
We are seeking an advanced system solution that will enable personalization of offers based on customer´s behaviour. The system should be capable of analysing the contents of a customer's transactions in real time, identifying the perfect product matches, and automatically offering additional vouchers for next purchases. Based on customer´s segmentations will offer different products/discounts/promotions to different type of customers. The identification of the best matches will be based on analysing data from previous customer buying behaviours, regional differences, and time factors, using artificial intelligence technology. The beneficial is the possibility of implementing a chat assistant that will help customers with basic orientation among the company's products, find the desired offer/reward or notify them of the company's promotion. We are looking for a system that integrates these features with the existing infrastructure, enhancing our competitiveness and sales volume.
We are looking for an AI-powered solution that facilitates sales processes or customer service. The target system should recognize conversation context, understand customer intent, and conduct dynamic dialogues. The desired solutions can be designed for handling voice calls, PoS terminals, as well as video call interactions.
We are looking for a solution that enables customer recognition and wireless communication (e.g., using IoT beacons or other communication methods) to deliver personalized offers. The system should support various available communication channels, such as a mobile app or Digital Signage systems.
We are looking for an omnichannel analytics solution that extends data analysis capabilities beyond those offered by existing market tools. The solution should enhance customer profiles to improve personalization efforts. The desired solution must be fully compliant with applicable laws and regulations.
We are looking for solutions that simplify and digitize logistical processes at fuel stations (e.g. temperature logging, event tracking, and staff activity records). The solutions should leverage the existing IT infrastructure at stations (e.g. tablets) in combination with technologies such as image recognition. In addition to documentation creation, the proposed solution should provide assistance and support for station employees in their daily tasks.
We are looking for solutions that enable the utilization of biodegradable waste generated at fuel stations, such as coffee grounds, orange peels, or PE-HD containers, in line with the circular economy principles. The proposed concepts must take into account the specific operations of fuel stations and address related logistical and sanitary challenges.
We are looking for a solution that automates the hot dog preparation process at fuel stations using roller grills.
The solution should assist employees in verifying product readiness for sale by identifying different ingredients (flavor/size), tracking their placement on the roller grill, and determining their readiness for sale or disposal. The system should be supported by an application that integrates with internal systems, facilitating inventory oversight from delivery to sale or disposal.
The proposed solution must account for the specific working conditions at fuel stations, including variable lighting, fluctuating ambient temperatures, and changes in ingredient properties during thermal processing. Additionally, the solution must not require physical labeling of products
We are looking for a solution that allows employees to interactively visit a virtual ORLEN fuel station. The software will be used to assess the station from an architectural perspective (customer journey), explore the retail and food service offerings, test promotions, and conduct training sessions for fuel station staff.
We are looking for a solution that leverages AI and image recognition to personalize the retail offering at fuel stations based on the vehicle type and customer profile. The solution should be capable of integrating with ORLEN's internal systems.
We are looking for a solution that enables the creation of an autonomous food service unit capable of independently preparing and serving meals without the need for constant staff supervision. The desired solutions should allow for the preparation of hot dogs, pizza, panini, and fries. The system should be adjustable to accommodate ORLEN’s product specifications and offer integration capabilities with external systems.
